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Ask anything about an order or the process. Claude answers right away and the office gets a Teams message.
Use this when you sent something by mistake or need to change a file (revised PT, label or BOL). The next person is told to wait.
The order goes back to:
For orders that were handled the old way (Teams chats). They leave Pick ticket, Pick & measure, Book freight, Load & pickup and Item fulfillment, and move to Shipped → Already processed. Nobody is notified. You can restore them later.
Use this when a previous step was wrong (wrong file, wrong measurements). The person gets a Teams message.
Searches every order in Airtable, including older ones that are not on the board.